Consumer Banking
Services

What banks are people using and what do they want from those who provide them financial services? What do they think about the banks they use? Which is the most loved and least loved bank? Besides typical banks, who else is in this space and what service or product gap are they filling?

FULL REPORT COMING SOON

Survey Questions

  1. I am satisfied with the banking services I am currently receiving
  2. How many ACTIVE bank accounts do you use and maintain for PERSONAL activity?
  3. How many ACTIVE bank accounts do you use and maintain for BUSINESS activity?
  4. What would you change about how your bank treats you?
  5. Which bank in your country would you recommend to a friend who needs a personal bank account? 
  6. Which bank in your country would you recommend to a friend who is setting up a business? 
  7. What role should your bank and payment service providers play in your life?
  8. My bank has my best financial interest in mind
  9. My bank does not have my best financial interest in mind